Can’t Access WiFi with iOS on iPhone with Netgear WGT624v3 (Fix)

by Dave Jackson

I’ve spent a few hours on this and finally found a solution if you upgraded to iOS 6 and can no longer connect to your Netgear WiFi router, particularly WGT624v3.

You need to downgrade to an earlier software release for the Netgear Router. I was using V2.0.26…. and that will not work with iOS 6, and I’m not really sure why.

However, an earlier version of the software, V2.0.21… will work and you’ll have your WiFi back.

Here is where you download that earlier version:

http://downloadcenter.netgear.com/en/product/WGT624v3

Look in the Firmware/Software box at the right and on the very bottom of the list you will see the 2.0.21 version. Download it and unzip it.

Log into your router and under maintenance, perform a Router Upgrade. Let it go through the upgrade and you’re all set.

On another note, if you feel it is time to upgrade that old router with something awesome, here is the very best deal on the Internet as of this writing:

The N series is the latest and greatest and this thing will ship in the USA for around $8.00. That is an amazing deal on a router – and it has great feedback! Hurry… the supply is limited.

OK, am happy my router is working! But still can’t wait to get my new one!

Talk soon,
Dave

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55 comments

Steve September 20, 2012 - 8:38 am

downgrading the firmware worked for me too, thanks!

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armyrobryan November 30, 2012 - 11:28 pm

Thanks for sharing. Saved me from buying a new router, although to be frank, these routers are already way past there prime in age so an upgrade eventually may be order. These routers are not IPV6 compatible so when the world uses up all the IPV4 numbers we all must upgrade…

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Andrew September 20, 2012 - 6:21 pm

Thank you so much for working this out and sharing it!!!! Been driving me mad all day with out the wifi working on ios6!!

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Bub September 20, 2012 - 9:40 pm

This is great solution, worked for me too – thx.

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Cargret September 20, 2012 - 9:44 pm

Thanks so much. I was pulling my hair out.

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Rick September 20, 2012 - 10:51 pm

Awesome worked 100%

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Ray September 21, 2012 - 12:32 am

This fix helped me as well…thank you. I too have been pretty upset w/Apple on this resolve, or lack there of.

I’d still like to know why “You need to downgrade to an earlier software release for the Netgear Router. I was using V2.0.26…. and that will not work with iOS 6, and I’m not really sure why”.

Dave, how you found this solution is amazing for those of us w/this router. Thanks again.

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Dave Jackson September 29, 2012 - 12:05 pm

Ray, I’m not sure but I bet some guru knows. Things progress and there are probably a few upgraded lines of code that prevent the iOS 6 working with the Netgear software. You know, instead of everyone begging Apple to make a “fix”, they should be talking to Netgear. Dave

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Jonathan September 21, 2012 - 7:51 pm

WORKED IMMEDIATELY thank you so much for figuring this out

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Mak September 21, 2012 - 9:53 pm

Thanks, this worked perfect!

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Natraj Kumar September 22, 2012 - 6:56 am

Dave

Thanks and hats off for figuring this out! It works well.

Natraj

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Aline Nguyen September 22, 2012 - 3:16 pm

THANK YOU! this worked immediately for me.

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v September 22, 2012 - 10:26 pm

it doesnt work for me, coz im using iMac:( what shoud I do? thx a lot!!

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Dave Jackson September 29, 2012 - 12:03 pm

Shouldn’t make any difference. We’re talking about Mac products not working with the Netgear router after an upgrade to iOS 6. Dave

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v September 22, 2012 - 10:36 pm

omg~its working now!!!thx a lot!!!!!!!!!<3

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Dee Teal September 23, 2012 - 1:55 am

Thank you SO much. I had the same problem, but it was only my iPad (3) that was affected the iPhone 4 wasn’t so I’m wondering if there’s something connected to later models of hardware that’s part of the problem too.

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Anne September 23, 2012 - 6:10 am

Thanks so much. This worked for me also. I was really miserable. And Apple was no help.

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Jake September 23, 2012 - 8:04 am

Again, worked perfectly for me. I was growing extremely aggravated after upgrading my iPad3 to iOS6 and not being able to connect to wifi no matter what I did. Downgrading the firmware worked immediately. WTH, Apple?

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Richard September 23, 2012 - 1:40 pm

Hurray!! this worked for me also.

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Dwight September 23, 2012 - 5:23 pm

Yep. It worked. I shared this with an Apple engineer. Hopefully, they’ll tell people about it.

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deandorsey September 23, 2012 - 6:36 pm

THANK YOU !!!!!!!!!!

i have going crazy these last 3 days, trying EVERYTHING, wasting so much time with restoring, and changing settings, and talking to apple – all useless!

i was on my way out to buy a new router when a thread on the “apple support” forum sent me here.

downloaded an older firmware and – BAM – connected to my network right away!

you saved me $100 on a new router and probably many hours more of aggravation.

THANKS!!!!!!!!!!!!!!!!!

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snakecitygirl September 23, 2012 - 7:31 pm

Worked for me too. Thank you so much. But there was a reason why Netgear upgraded their firmware, added security or something … I wish I knew what I was giving up having to take a step backwards in terms of my home network’s security (or something). Anybody have any ideas? Anybody know if Apple and Netgear are working together to get a fix on this? Thanks again !!!

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redlawkram September 23, 2012 - 10:11 pm

Just tried this and it worked — Have spent several hours researching and trying to get my wife’s phone to connect to my wgt624 v3 router (which has worked fine since purchased several years ago) and would connect with every other device. I tried every version of trick on the phone I could find and tried reset the router and redoing it several times. Not sure who is at fault here (apple is my guess) but somebody missed a gate on the compatibility checks. Any way things happy here once again.

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Cody September 24, 2012 - 9:22 am

It worked for me too 🙂 I have spent 2 days trying and your solution worked! THANKS

I couldn’t see a link to Amazon. What new router are you getting?

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Amie Accardo Krake September 24, 2012 - 6:40 pm

thank you!!

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Keith Allen September 24, 2012 - 10:01 pm

Worked for MEEEEEEE – WHOOOOPIE You are better than apple tech support. Thanks

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Ali September 24, 2012 - 10:53 pm

Thank you!!! You are a life saver.

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Mick September 25, 2012 - 4:06 pm

talked to netgear support services and their solution was to sell me and extended maint service for about ~$130 that would cover one year of service. Told them I would prefer to buy a new router. they were very insistent in selling me this service. Thanks to your post I got my Ipad3 connected. Apple also was doing the same thing to me Sticking me with their maint service deals. It is a rape from both ends. ha ha ha
Consumers unite!!!! After all the costumer is always right.
It is a war now between them and us. Where is your wallet!!! that is all they know. And possibly no solutions to your problems since it is easy to blame the other manufacturer device’s software incompatibility.

United will save our shirts.
Cheers!
hip pip!! hurrah!!!!

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Matthew September 26, 2012 - 12:35 pm

Wow thank you…at work now hope this works…shared same issue with netgear “help”…tired shoving $130 plan down my throat and after trying to keep my cool I let them have it…you sir are life saver!

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Mayor Ed Lee September 26, 2012 - 7:16 pm

this works. thank you after a few day struggle… was about to throw this router out and buy another one where i can load dd-wrt.

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Joan Hestenes September 26, 2012 - 9:54 pm

You’re my hero – I never would have arrived at this solution on ipad IOS6 wifi connection problem in a million years via Apple help.

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Karen Cooper September 28, 2012 - 8:41 pm

YOU ROCK!!!

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Tom September 29, 2012 - 10:13 am

Your solution may have worked for others but Netgear will not accept the lower level firmware.
I’ve tried from 2 different computers , different web browsers(Chrome, firefox and Internet explorer) and after I hit restore I get a screen that says Failure to configure.
I have the wgt624v3 router. I’m at version 26. tried 21 and 16 firmware versions and always get the Failure screen.
Best I can tell is the firmware needs to be a .cfg file instead of the chk file. I have not been successful in find a file with the .cfg
So I have a perfectly good router that won’t work with IOS 6.
Can you help

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Dave Jackson September 29, 2012 - 12:01 pm

Hi Tom – One solution might be to do a hard reset on the router. I know sometimes routers can have a personality of their own. This is the same router I have and many others who have used this fix, so I know downgrading it does work. I downgraded mine by using the tab in the Netgear control panel. Hope this helps. Dave

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Tony in Texas September 29, 2012 - 10:33 am

I also contacted Netgear technical support and spoke with some woman who barely spoke English. After trying to understand what she was saying for about ten minutes, we finally got to the point where she would give me instructions on how to log in to some website and she could take over my computer and re-configure the router. She told me that this would cost $169 and would include a 1-year maintenance plan. I told her that I could buy a much better router than the WGT624 v3 for that price, ‘thanked’ her for wasting my time, and hung up. The procedure outlined by the author worked perfectly. Thank you very much!

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Bayou Bill September 30, 2012 - 1:23 pm

We have this same exact router at home, and downgrading the firmware from 2.0.26 to 2.0.21 solved the problem with my daughter’s iPhone 4S and IOS6, so here’s a big “THANK YOU!” from the Louisiana bayou country.

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Ren Niko October 3, 2012 - 11:28 pm

I could kiss you. Thank you

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Julia October 11, 2012 - 10:52 am

Help! How do I log onto my router to do this? I looked in my printers and devices and dont’ see it?

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Lion of Bavaria October 11, 2012 - 6:50 pm

Many thanks! Worked fine also at me.
Compliments,
Rob, Munich (Germany)

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Ilya October 11, 2012 - 8:01 pm

Thanks!
For those who doesn’t want to fill out stupid Netgear questionnaire. direct link:
http://www.downloads.netgear.com/files/GDC/WGT624V3/WGT624v3%20Firmware%20Version%202.0.21_1.0.1%20(North%20America).zip

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jannatul rahman October 12, 2012 - 8:38 pm

question: my router is wpn824n what to do now?

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RB October 14, 2012 - 11:33 pm

Totally worked but I did have to follow all the steps including renewing the lease and clearing cookies. Thanks for knowing more than the geniuses!

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Chris October 21, 2012 - 12:24 pm

Thanks Dave, worked for me too after hours trawling forums and trying all the usual fixes to no avail…nice work!

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shieldshigh November 7, 2012 - 12:29 pm

I did downgrade the firmware and it worked for my iPhone 5. Unfortunately I had just upgraded the firmware about a year ago because the router kept getting “hung up”. We have two laptops, 2 other iPhones, a PS3 and a Wii on our home network. My wife would be surfing away when the internet connection would drop for 3 or 4 minutes or until we rebooted the device or the router. This would sometimes happen 2 or 3 times a day. Upgrading the firmware seemed to fix the problem. As soon as I downgraded the firmware my sons PS3 started hanging up while watching Netflix. I went ahead and upgraded the firmware again and just leave my new iPhone on 4G. Fortunately I am still grandfathered in on the unlimited data plan……….

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mbalink November 17, 2012 - 9:18 am

@shieldshigh
 Same problem I have (needing to reboot a few times a day). Can’t seem to find a setting that would solve this.

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retrokick December 27, 2012 - 10:47 pm

@shieldshigh That’s because one of the firmware upgrades, I believe the most recent one, fixed a connectivity issue with DHCP, which almost all cable modems used. I remember resetting that modem at least one or twice daily until the new firmware came out. Now I’ve had to downgrade back, but I seem to have found an older version of the firmware that works with my iPhone 5 AND doesn’t hang up the network.

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mbalink November 17, 2012 - 9:16 am

Downgrade to .21 may fix the IOS connections problem but it also creates connection drop for many other devices.
 
.25 and .26 firmwares upgrade many connection drops problem so if you are in noisy environment – expect drop connections for other devices.  Has anyone have any lucks in solving connection drop problem with .21?
 
We really need a real solution from Apple and Netgear.

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retrokick December 27, 2012 - 10:49 pm

@mbalink The latest firmware upgrade fixes the DCHP connectivity issue you speak of… and unfortunately downgrading away from that fix is what gets our iPhone 5’s to work. Give and take….

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NinaVanZinnicqBergmann December 18, 2012 - 7:39 pm

Hi Dave, what about if you have this problem of the Wifi greying out on a Dutch Iphone ?
Can you do the same download ?
http://downloadcenter.netgear.com/en/product/WGT624v3  Thanks, Nina

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naplesdave December 18, 2012 - 10:35 pm

@NinaVanZinnicqBergmann It’s worth a try!

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nguyeko January 6, 2013 - 1:08 am

i spent hours today trying to figure out what is wrong. after downgraded to v2.0.21, it works like a charm. it only took 5-10 minutes. thanks Dave!

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nguyeko January 6, 2013 - 8:34 pm

But now there were a lot of drop offs. Now consider with a newer router.

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hernan93 January 11, 2013 - 11:03 pm

hey… thank you very much. your explanations help me to solve my issue. Tnx again!!!.

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ribbityup October 28, 2014 - 6:12 pm

Thank you so much for posting the detailed instructions and links! This worked for my Netgear WGT624v3 and new MacBook Pro running Yosemite (10.9.5)!!!! Update the title of your article and you’ll get a ton more hits (and help a ton more people while you’re at it)! Thanx again!

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Chris Thompson February 17, 2017 - 8:55 am

Yeah this has nothing to do with ios, it’s all about the crappy wgt624v3. I upgraded to v2.0.26 and half the devices in my house could no longer connect. This included my toshiba laptop, roku and 3 smart tvs (vizio, lg, and sony). After pulling my hair out for hours, I found this thread and downgraded to v2.0.21 and everything worked again.

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